Terms of Service

The platform provides software for solid-waste collection operations: route planning, bin monitoring, segregation scoring, citizen complaints, fleet and crew management, material recovery tracking and compliance reporting. It is offered as a subscription to municipalities, waste contractors, housing societies and similar organizations.

The organization that signs up is the account owner. It is responsible for who it invites, the roles it assigns and keeping login credentials secure. Supervisor, crew and auditor accounts act on behalf of the account owner.

• Plans are priced per society, per ward or by agreement for a city, as shown on the Ward Plans page
• A free pilot covers one ward for 30 days and converts to a paid plan only if the customer confirms
• Subscriptions are billed monthly or annually in advance; annual plans are billed at the discounted rate
• Bin sensors, GPS units and on-site training are charged separately where used

Public bodies may be invoiced against a purchase order on the terms agreed in writing.

Leased sensors and GPS units remain our property and must be returned or made available for collection when the lease ends. Damage from vandalism, fire or misuse may be charged at replacement cost.

Routes, re-routing suggestions, fill levels and scores are tools to support decisions. Sensor readings are estimates. Supervisors and officers remain responsible for operational decisions, crew safety and compliance with local regulations and contract terms.

Customers and their users must not:

• Use crew location data outside duty hours or for purposes unrelated to operations
• Use citizen details for anything other than resolving complaints and service notices
• Upload unlawful content, or attempt to access other customers' data
• Reverse-engineer the service or overload it with automated traffic

Customer operational data belongs to the customer. It can be exported at any time during the subscription and for 60 days after it ends, after which it is deleted unless retention is required by law or contract.

We aim for 99.5% monthly availability of the web platform, excluding planned maintenance announced in advance. Crew apps continue working offline and sync when connectivity returns. Support is provided through the account and by email on working days.

The service is provided with reasonable care and skill. Total liability under these terms is limited to the fees paid for the 12 months before the claim. Neither party is liable for indirect losses, including lost revenue or fines arising from operational decisions.

Customers can cancel at the end of any billing period. We may suspend an account for non-payment after notice, or immediately for misuse that puts other customers or citizens at risk.

These terms are governed by the laws of India, and courts at the registered office location have jurisdiction, unless a signed agreement with a public body states otherwise.